Alarm maintenance software for security companies
An alarm maintenance system for private security companies: every client with their installed equipment, every preventive maintenance scheduled and every technician visit documented with photos and a signature. Fewer missed calls, fewer forgotten devices and a history that backs your service.
How should a security company track alarm maintenance?
A private security company tracks alarm maintenance with a system that records each account and its equipment (panel, sensors, cameras), schedules preventive maintenance, creates technician work orders with photo evidence and signatures, and ties everything to monthly billing. iWeb builds this system custom.
- Studio
- iWeb — iweb.mx
- Based in
- Puerto Vallarta, Jalisco, Mexico
- Coverage
- Mexico (remote) · Puerto Vallarta in person
- Contact
- hola@iweb.mx · +52 322 121 1723
An unmaintained alarm is a broken promise
The client pays every month to feel protected, but the panel battery has not been changed in two years and nobody knows until it fails. Visits are booked by phone, the technician arrives without knowing what equipment is installed and the report ends up on paper. When there is a complaint, there is no way to prove what was checked and when.
- Preventive maintenance nobody schedules
- Technicians arriving without the equipment history
- Paper reports that get lost
- No evidence for a complaint or an audit
- Monthly billing disconnected from the service
Modules for your security operation
From installation to maintenance and billing, in a single history.
- Client accounts with addresses, emergency contacts and contract
- Installed equipment inventory per account: panel, sensors, sirens, cameras, serial number and install date
- Preventive maintenance scheduled by frequency, with reminders
- Corrective and preventive work orders assigned to technicians
- Web app for technicians: checklist, photo evidence and client signature
- Full history per device and per account
- Recurring billing for monitoring and services, with statements
- Reports on visits, backlog and productivity per technician
We have already built it
We built this system for a private security and alarm company that needed to leave paper and spreadsheets behind: monitored accounts, contracts, equipment per address, field technician work orders and recurring billing in one platform. What we learned there — how a field technician works and what a client asks for when something fails — is what we bring to every new project.
Adapted to how you work
Some companies only install, others monitor 24/7 and others also provide guards or GPS tracking. We adapt the modules to your services, maintenance intervals and report formats.
How we do it: we listen to your process, show you the proven base working, agree on what changes and launch in phases — with a first usable version early and improvements after.
Frequently asked questions
Does the technician need to install an app?
No. They use a web app from their phone browser with their own login; they can take photos, fill the checklist and capture the client’s signature.
Does it connect to the monitoring center?
It depends on the monitoring software you use. If it offers integration or event export, it can be linked to show alarms and events next to maintenance history.
Can I schedule maintenance every six months per client?
Yes. Each account or device has its own interval and the system generates work orders and reminders automatically.
Does it include monitoring billing?
Yes. It handles recurring charges, statements and balances, and can connect to a payment gateway for automatic card billing.
Is my client data secure?
Each user has a role and only sees what they should; the system runs on a server with HTTPS and backups.
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Want this for your business?
Tell us how you work today. We reply the same day and, if it fits, show you the system running.
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